Level 3 Award in the Delivery of Conflict Management Training

4-Days Course:

This qualification is designed for candidates who want to deliver the training for Conflict Management.

The awarding body for this qualification is Highfield.

COURSE OVERVIEW

The Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training. The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.

This qualification is assessed by:

Unit 1: Managing conflict in the workplace when dealing with Customers, Service Users or the Public.

Assessed by a 30-question multiple-choice examination.

Unit 2: Delivering Scenario-based conflict management training

Assessed by a portfolio of evidence.

Cost: £400

For more information call our team on 0161 205 5055, or email us at training.room@capricornsecurity.co.uk