![Capricorn Training: SIA Training in Manchester & The North West](https://capricorntraining.co.uk/wp-content/uploads/2023/02/Capricorn-Training_Header—Home4_1440x500px-1.webp)
Course overview in here.
Learning outcomes:
- Understand the importance of having excellent customer service skills
- Know how to adapt communication skills to provide good customer service
- Recognise positive body language and listening when dealing with customers
- Know how to communicate effectively when dealing with complaints and managing conflict
Course Content
Course Content